Returns Policy

HOW CAN I RETURN AN ITEM?

At Qvario, we are proud to offer a hassle-free exchange policy within the GCC. If you are not 100% satisfied with your purchase, follow the steps below to create your return.

  • Click on ‘My Account’ on the menu and login
  • Click ‘My Returns’
  • Click on 'Create new return' and select the items you want to return
  • Click on 'Proceed' and enter your address, and reason for return
  • Our courier will collect the items from you in 1-2 days
  • Once the item is picked up, we will refund the amount as Qvario credit within 48 hours

 

WHAT IS THE RETURN NOTICE PERIOD?

14 days upon receipt of the item.

 

IF I’M NOT HAPPY WITH MY ORDER, DO I GET A REFUND AND GET MY MONEY BACK?

Unfortunately we are unable to offer cash back or Credit Card/PayPal refunds. However we offer free exchanges in the form of Qvario Credit. This means that if you place an order and you are not satisfied by the product received, you can exchange your item free of charge - we cover the return shipping fees and issue you credit for the value of the item that you are returning. This will give you the opportunity to choose the size that suits you or to order another item of your choice.

For example, if you paid AED 200 for an item, we’ll give you Qvario credit for AED 200 after you’ve returned the item to us.

 

HOW LONG DOES IT TAKE TO GET MY QVARIO CREDIT?

The sooner you inform us that you want to initiate a return the better. Our courier will schedule a pickup from your doorstep at a time that suits you. Returns are picked up within 2 working days, and we’ll process your Qvario credit after the items have been received. To set up a return, follow this steps:

  • Click on ‘My Account’ on the menu and login
  • Click ‘My Returns’
  • Click on 'Create new return' and select the items you want to return
  • Click on 'Proceed' and enter your address, and reason for return
  • Our courier will collect the items from you in 1-2 days
  • Once the item is picked up, we will refund the amount as Qvario credit within 48 hours

 

 

HOW DO I RETURN/EXCHANGE AN ITEM I PURCHASED WITH QVARIO CREDIT?

If you used Qvario credit to purchase something from our website and want to return it, we just add the total amount you paid back to your credit. For example, if you ordered shoes for AED 100 and used credit for AED 30, you actually paid AED 70. But if the shoes do not fit and you want to have them exchanged for a different size, we will top up your credit with AED 100.